You can return your items to any UK Shin? Store for FREE.

You can also return your items via our returns portal here if purchased in the UK via the Shin? wesbite or apps.

Please allow up to 14 days for your return to be processed once we decline it back at our warehouse. Once refunded it will show in your account within 3-5 days.

Orders placed in store or at the Kiosk can only be exchanged or refunded in store.

Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

We will send you an email and text message update once your order has been despatched.

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information, however, please note Click and Collect orders cannot be tracked on through this service. For Click and Collect orders the store will notify you when your order is ready to be collected.