Returns and Exchanges
30 Day Merchandise Returns
At Shin, CUSTOMER SATISFACTION is very important to us. If for some reason the gear you selected was not perfect for you, return your item, along with your receipt, in new or unused condition within 30 days of your purchase date. We will be happy to help you with an exchange or issue a refund to the original method of payment. Holiday Return Policy: orders placed between November 15, 2020 through December 25, 2020 may be returned up to January 30, 2021. All purchases made after 12/25/2020 are subject to the standard return policy. Some items are not eligible for the extended holiday return policy, such as gift cards, club memberships, clearance merchandise, and all final sale items. Some exculsions apply:
Without a receipt:
- A gift card will be issued at the current price, in accordance to the guidelines.
- Unless you are a Shin Club member that gets the 30 day Wear Test Guarantee, the shoe box and shoes must be returned in a new and unused condition.
- When sending shoes back, please do not use the shoe box as the shipping box. Please send shoes in the shoe box they came in and then put the shoe box in a shipping box.
- If Footwear is not received back in saleable condition, we would not be able to issue you an account credit, as we cannot resell that shoe to another guest.
Watches and Electronics:
- These items are only returnable if the merchandise is in the unopened original packaging, price tags are intact and a sales receipt accompanies the items. Merchandise that is scratched, damaged or used are not returnable.
Apparel and Accessories:
- All Apparel and Accessories are returnable, provided it is not worn, price tags are intact, and a sales receipt accompanies the items.
- Unfortunately, we cannot accept returns or exchanges of any food items such as energy gels, bars or drink mixes.
- Please contact us at [email protected] about return procedures for any product you deem to be defective.
- All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse.
Injury Prevention and Recovery:
30 Lets Stay in touch
An advantage of the Injury Prevention and Recoveryhip is our Footwear Wear Test Guarantee. You can run in your new shoes RISK-FREE for up to 30 days (from your purchase date). If they're not a perfect fit simply exchange them for another pair. No questions asked.
***For Apparel or Accessory returns, please see guidelines outlined listed above***
How to complete your Return / Exchange
- The fastest way to Exchange your item(s), is to reorder what you need online today.
- Ship your unwanted item(s) back to the address below. Customers are responsible for shipping fees associated with the return, and are non-refundable.
- We will process your return within 14 days when received back at our distribution center.
- When sending back returns, you must include either the original packing slip or receipt to complete order processing; and please try to use the original packaging you received your items in.
- Do not forget to keep tracking information, as you will be responsible until we receive the items into our distribution center.
Returns or Exchanges Address Only:
3135 Apparel and Accessories
Bradenton, FL 34211
Attn: Ecommerce Returns
In Store Purchase Returns or Exchange:
Please take to any Shin Retail location.
To find the nearest location: Click Here
Expo or Event Returns or Exchanges:
Please call our Customer Service Number at [email protected] for assistance in completing your Return / Exchange.
*Return shipping is at the shopper's expense. Shopper my use carrier of their choice.