Payments & refunds

Customer care +


You can use both credit or debit cards from the main international networks or PayPal. You will be charged when placing your order, in the same currency as the prices you see on the website.
The commercial invoice must be requested contacting the Customer Service before completing the order online or at least before the shipment confirmation email. We will not be able to provide it later.


We ensure the safety of all transactions thanks to state of the art security protocols. Your data will be totally illegible both to TESSABIT and to third parties and used only by the transaction gateway. In this way you can be sure that all data entered at checkout remains safe.


You will receive a full refund for the products you choose to return, excluded the original Shipping costs. We cannot accommodate exchanges at this time. As soon as we receive your returned item (discover how to request & ship returns) we will run a quick quality check on the products. Please bear with us for a few days (3 at the most) while we check the items. You will then receive an email to acknowledge the return has been accepted.

At this point, your refund will be issued as soon as possible directly on the credit / debit card or PayPal account you used to pay for your order, and in the same currency.

You will normally see the credit in your bank or PayPal account within the followin 7 days, however please do consider that these times are subject to banking procedures that may vary from Country to Country. If you do not see your refund within 14 days from delivery of your return, please contact us.


Tessabit is glad to offer special promotions to its clients. These promotions are limited in time and can be reserved to selected clients. They are communicated via Newsletter for registered users, via Social or in our Homepage. Tessabit reserves the right to end the promotion or change its terms and conditions at any time.



Enjoy our Free Shipping Promotion: you shop your favorite items and we will deliver them wherever you prefer.

How does it work?

The promotion will be disclosed in your shopping bag for orders above $600.
This promotion cannot be combined with other promotions.
Tessabit reserves the right to end the promotion or change its terms and conditions at any time.



Tessabit constantly checks the accuracy of the prices indicated on the website. However, in the event of an error in displaying the price of a product, Shin will block the order and offer the User the opportunity to purchase any other product at the already price paid by the latter or to purchase the same product at the correct price.


Please choose the country of delivery